Refund policy

Exchange and return policy

69 Jewelry – Exchange & Return Policy

At 69 Jewelry, we take pride in offering premium, high-quality fashion jewelry. Since jewelry is a
personal and delicate product, our exchange and return policy ensures fairness while maintaining
hygiene and exclusivity.

1. Return Policy

We do not accept returns for hygiene and safety reasons, except in the case of a damaged or
defective item received.
Returns are only accepted if:
• The item is damaged or defective upon arrival.
• You received the wrong product in your order.
Conditions for Return:
• You must report the issue within 24 hours of delivery by emailing [your email] with
clear images/video of the defect or incorrect item.
• The product must be unused, unworn, and in its original packaging with all tags intact.
• Once approved, we will provide a replacement or store credit (no refunds).

2. Exchange Policy

We do not offer exchanges as all our jewelry is adjustable/stretchable and designed to fit
perfectly.

3. Refunds

We do not offer cash refunds. Approved returns (for defective or incorrect items) will be eligible
for store credit or replacement only.

4. Order Cancellation

• Orders can be canceled within 6 hours of purchase for a full refund.
• After 6 hours, cancellation requests will not be entertained as processing begins
immediately.

5. Shipping Costs for Returns

• If the return is due to damage or a wrong item sent, 69 Jewelry will cover the return
shipping and send a replacement at no additional cost.
For any further queries, please contact us at 69jewelry1@gmail.com or Whatsapp at 6359296969